Income Assistant

Brent, London £18.65 per hour (PAYE) / £24.56 per hour (Umbrella)We are currently recruiting for an Income Assistant to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is a great opportunity for someone with housing or rent income experience to support a high-performing income team.The RoleAs an Income Assistant, you will provide key administrative and operational support to the Rent Income Team, helping to ensure effective rent collection services and a high level of customer service to residents.Key ResponsibilitiesProvide administrative support to the Rent Income Team, including managing enquiries and coordinating tasksRespond to tenant queries regarding rent accounts, balances, and arrearsSupport the management and recovery of low-level rent arrears and former tenant debtSet up and manage Direct Debits and rent paymentsProcess and route incoming emails, calls, and correspondenceSupport Universal Credit verification and communications with tenantsAssist in preparing court documentation and enforcement actionsMaintain accurate records and produce reports on arrears and income performanceLiaise with internal teams to ensure a joined-up service for residentsDeliver excellent customer service across face-to-face, phone, and digital channelsAbout YouWe''re looking for candidates who:Have experience in housing, income collection, or an administrative support rolePossess a good understanding of rent accounts, arrears, or housing ..... full job details .....