Income Assistant (Housing)

Income Assistant (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) £18.65 PAYE / £24.56 Umbrella per hour 3-Month Contract Monday - Friday, 9:00am - 5:00pmThe RoleWe''re looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies.You''ll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents.Key ResponsibilitiesProvide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears Set up and manage Direct Debits, take payments, and issue rent statements/cardsSupport the team with administration, data entry, and CRM task managementVerify housing costs on Universal Credit portals and send relevant notificationsMonitor and recover former tenant arrears and sundry debtsAssist in preparing court documentation and case files where required Produce reports and maintain accurate records in line with audit and compliance requirements Provide welfare benefits guidance and signpost residents to additional support services What We''re Looking ForExperience working in a social housing or income / rent ..... full job details .....