Incident Manager - SACM - ITIL - Defence - SC Cleared

Incident Manager - SACM - ITIL - Defence - SC Cleared

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Incident Manager - SACM - ITIL - Defence - SC Cleared

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Experis UKIncident Manager - SACM - ITIL - Defence - SC Cleared

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Incident Manager - SACM - ITIL - Defence - SC Cleared

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Experis UKIncident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to £550 per day - Hybrid working

Location:

Wiltshire - Hybrid working 3 days onsite

Rate:

Up to £550 per day (Inside IR35)

Security Clearance:

SC Clearance Required

Duration:

12+ months

Role Overview

We are seeking an experienced

Incident/Problem Manager

to join a secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the

Service Management function , you will lead the design and implementation of core ITIL processes across

Incident and Problem Management , with additional responsibilities across

Request Fulfilment ,

Event Management ,

Service Catalogue , and

Service Asset and Configuration Management (SACM) .

This role will also support compliance and efficiency through

software licence management

and

technology obsolescence tracking , contributing directly to the platform''s reliability and compliance posture.

What We Need

Proven experience managing IT incidents and problems in complex environments, including major incident handling.Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios.Strong documentation and analytical skills, with high attention to detail.Current SC Clearance (Security Check).

Desirable Qualifications and Experience

Prior experience working with Defence Digital, Operational Service Management (OSM), or the MoD Service Centre.ITIL 4 Certification, particularly in Create, Deliver and Support.Experience with software licensing, compliance audits, or vendor agreements.Familiarity with service management tooling, particularly Remedy or similar platforms.

What We Offer

Competitive daily rate up to £550 per day inside IR35Opportunity to work with cutting-edge technologies.Collaborative and innovative work environment.Flexible working arrangements available; remote-first with occasional travel to Corsham and Bristol

Application Process

This is a contract role suitable for individuals comfortable working within secure government environments and adhering to associated policies and standards.

To apply for this exciting opportunity, please submit your CV which details your relevant experience. This role requires a current SC Clearance or so please familiarise yourself with the eligibility before applying.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil and Gas.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type ContractJob function

Job function Information TechnologyIndustries Staffing and RecruitingReferrals increase your chances of interviewing at Experis UK by 2xSign in to set job alerts for “Incident Manager” roles.

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