Senior Problem And Major Incident Manager

Overview

Major Incident Manager

and

Senior Problem ManagerAre you an experienced

Incident / Problem Manager

seeking a new exciting opportunity? If so please apply today!My client is a leading

professional services organisation

looking for an excellent

Incident/

Problem Manager

to manage IT issues across

infrastructure

and

applications

on a

Global

landscape . You will have working experience of the

ITIL framework

and ideally be certified in

ITIL V4 . You will be the main

escalation point for major IT issues , including

mentoring

Incident Managers

and you will mobilise a virtual team of IT managers and their staff to identify root cause, manage and fix issues as they arise. You will end up being the main go to for the

Problem Management practice

as they have established Incident and problem processes but one of your first jobs would be to

make sure the processes are best of breed . Anyone who has set these processes from inception before would be of interest. You will formulate and agree an action plan and communicate with

business stakeholders

at every stage. Must be a self-starter with

excellent stakeholder management

and be an individual who can

influence .Role is based in Central London

and you would be expected to be in the office

50% of the time ..... full job details .....