Incident Manager

Our client is one of leading financial service companies. They are looking for Incident andamp; Problem Manager to join the teams in London. Permanent, 3 days in office. Salary is up to £100k+ bonus + benefits. Functions: Ensures Incident/Problem Management Processes are followed. Works independently on a range of complex tasks, which may include unique situations. Conducts independent analysis and assessment to resolve strategic issues. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Breaks down strategic problems and analyzes data and information to provide insights and recommendations. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Executes work to deliver timely, accurate, and efficient service. Executes routine tasks (eg service requests, transactions, queries, etc.) within relevant service level agreements. Executes work to deliver timely, accurate, and efficient service. Organizes work information to ensure accuracy and completeness. Answers inquiries and resolves routine issues or escalates to more senior team members. Collaborates with internal and external stakeholders to deliver on business objectives. Maintains current knowledge of CM, Best practices, and trends. Provides advice to internal business partners and peers to support the completion of processes or ..... full job details .....