IT Incident Manager

IT Incident ManagerPermanentCentral London£38,000 to £40,000Our client is seeking an IT Incident Manager to lead the response to high-priority and major IT incidents across a complex technology environment. When things don t go to plan, you ll take the lead coordinating teams, communicating clearly, and driving incidents through to resolution with minimal impact on the business. This newly created role offers a great opportunity for an IT incident management professional looking to step up, broaden their responsibilities, and work in close partnership with the Head of Operations.This role is critical to ensuring service continuity, rapid recovery, and effective communication during incidents that impact business operations.Key ResponsibilitiesMajor Incident Management Own and manage high-priority and major IT incidents from initiation through to resolution Lead cross-functional technical teams to investigate, diagnose, and restore services Ensure incidents are resolved within agreed SLAs, using effective workarounds and permanent fixes Drive post-incident reviews and root cause analysis to prevent recurrence Stakeholder and Communication Management Act as the single point of contact during major incidents Provide clear, timely updates to senior stakeholders, technical teams, and business leaders Manage incident escalation in line with agreed protocols Ensure accurate logging and documentation of all incidents Process and Service Improvement Operate and maintain the ..... full job details .....