Import Manager

Right Now Group are proud to be representing a well-established international freight forwarding business in their search for an experienced Import Manager to join their Heathrow operation.This is a fantastic opportunity for a proven freight forwarding professional to take ownership of a busy import department, leading a team while ensuring exceptional customer service, operational efficiency and customs compliance.If you''re an experienced Import Manager, Imports Supervisor or Freight Forwarding Team Leader ready to step into a senior management role, we''d love to hear from you.Import Manager - ResponsibilitiesAs the Import Manager, you will be responsible for:Leading, coaching and developing the Import Operations team.Managing day-to-day import operations across Air Freight, Customs and multimodal movements.Ensuring departmental KPIs, service levels and productivity targets are achieved.Acting as the senior escalation point for operational, customs and customer service matters.Building and maintaining strong relationships with customers, airlines, overseas agents and HMRC.Supporting customer implementations and attending customer review meetings.Managing departmental budgets, costs and overall financial performance.Driving continuous improvement initiatives across the department.Recruiting, developing and retaining a high-performing operations team.Import Manager - RequirementsTo be successful in this role you will ideally have:7-10 years'' experience within Freight ..... full job details .....