Import Manager

We are seeking an experienced Import Manager from a freight forwarding environment, with a strong operational background, industry knowledge, and a proven ability to lead and develop high-performing teams.

Location; Heathrow

Monday to Friday 0900-17.30

26 day holiday plus bank holidays - Car allowance and healthcare scheme

Key requirements include:

• Minimum 7-10 years'' experience within import, customs, freight forwarding or logistics operations.
• A minimum of 5 years'' management experience, leading operational teams within a fast-paced forwarding or logistics environment
• Proven leadership capability, including coaching, performance management, employee development, succession planning, recruitment and team engagement.
• Experience managing departmental performance through KPIs, service levels, productivity measures, resource planning and continuous improvement initiatives.
• Strong commercial awareness, with responsibility for departmental budgets, cost control and P&L performance.
• Strong understanding of international freight forwarding operations, including air freight, customs brokerage and multimodal transport movements.
• Excellent knowledge of HMRC regulations, customs compliance requirements and import processes.
• Ability to act as the senior escalation point for operational, customs, compliance and customer service matters.
• Experience building and maintaining strong relationships with customers, carriers, customs authorities and overseas partners.
• Comfortable leading customer business reviews, supporting new customer implementations and working closely with commercial teams to drive growth.
• Strong communication and stakeholder management skills, with a customer-focused mindset and the ability to collaborate across multiple functions.

Salary & Package

• Up to -65,000 basic salary
• Car allowance