Import Coordinator

Import Operator (Customs-Focused)Location: Felixstowe BasedSalary: £30,000 + benefits (listed below)Job Type: Full-time, PermanentAbout the RoleAn established and growing freight forwarding and logistics provider is seeking an experienced Import Operator with a strong focus on customs compliance to join its busy operations team. This is a key role responsible for managing end-to-end import shipments while ensuring all customs processes are accurate, compliant, and delivered efficiently.You will work closely with internal departments, clients, HMRC systems, and external partners to ensure goods are cleared and delivered smoothly, maintaining exceptional service standards throughout.Key ResponsibilitiesManage import shipments across various modes (primarily ocean, with exposure to road and air where required)Complete and submit customs declarations using CDS (and/or relevant customs systems)Ensure full compliance with UK import regulations, including tariff classification, valuation, and originLiaise with customers to obtain necessary documentation (commercial invoices, packing lists, certificates, etc.)Calculate duties, VAT, and ensure accurate financial processingCommunicate with HMRC and handle queries, inspections, or compliance checksMonitor shipment progress from arrival through to final deliveryWork closely with transport providers, ports, and warehousesMaintain accurate records and ensure audit-ready files at all timesProvide high-quality customer service, updating ..... full job details .....