Import Coordinator

Import Coordinator - Chelmsford, Essex

Loom Talent is exclusively partnering with a global supply chain and logistics specialist to recruit an Import Coordinator based in Chelmsford, Essex.

This is an exciting opportunity to manage import operations and customs clearance activities while supporting the growth of the company''s freight forwarding capability. The role offers scope to develop beyond traditional import coordination into a broader freight forwarding position with increased commercial involvement.

• Manage import shipments from booking through to final delivery.
• Coordinate with carriers, agents, warehouses, and customers to ensure smooth operations.
• Review and verify shipping documentation, including Bills of Lading (B/L), Air Waybills (AWB), invoices, and packing lists.
• Track shipments and maintain accurate updates within internal systems.
• Arrange haulage and coordinate deliveries.
• Proactively minimise demurrage and detention costs.
• Complete job costing and invoicing using CargoWise.
• Deliver excellent customer service and support operational efficiency.

• Experience within freight forwarding, logistics or supply chain operations.
• Strong understanding of import/export procedures and customs requirements.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Commercially aware with a proactive, solutions-focused approach.
• Confident liaising with carriers, agents, and customers.
• Excellent communication and relationship-building skills.
• High attention to detail, particularly regarding customs and shipping documentation.
• CargoWise experience is desirable.

The successful Import Coordinator will play an active role in developing freight forwarding operations, improving processes, and supporting customer growth initiatives. This is an excellent opportunity to join a growing business that has retained its family values and reputation as a great place to work.

This is a full-time, site-based position offering a competitive salary, bonus potential, and a comprehensive benefits package.