ICT Service Desk Analyst

MPA Recruitment, Coleraine, are delighted to be recruiting on behalf of the Northern Health and Social Care Trust (NHSCT) for an experienced ICT Service Desk Analyst to join their team. This is an excellent opportunity for an ICT professional with strong technical, communication and customer service skills to work within a busy healthcare environment, providing essential ICT support to Trust staff and services. The successful candidate will be a confident problem solver with a calm, professional and customer-focused approach, able to manage competing priorities and provide effective technical support in a fast-paced environment. The Role As an ICT Service Desk Analyst, you will provide first-line ICT support, dealing with incidents and service requests while ensuring users receive a professional, responsive and timely service. Key Responsibilities Provide first-line technical support, logging, investigating and resolving ICT incidents and service requests. Escalate more complex issues to the appropriate Operations Support, Data Centre and Network and Security teams. Monitor and follow up incidents to ensure they are resolved and closed within agreed SLA response and resolution times. Assist with the installation and maintenance of ICT hardware and software. Liaise with ICT colleagues, suppliers, BSO and other agencies to support effective service delivery. Maintain accurate service desk records, technical documentation and ICT application and hardware information. Work in ..... full job details .....