Hybrid Sales Administrator

Sales AdministratorLocation: Home Based (UK)Salary: 26,000 per annumHours: Full-Time, 35 hours per week (Monday to Friday with a half day on Friday)About the RoleWe are currently recruiting on behalf of our client, Calder Lead, for an experienced and organised Sales Administrator to join their growing sales support team.This is an excellent opportunity for a customer-focused administrator who enjoys working in a fast-paced environment and takes pride in delivering exceptional service. Working remotely, you will play a key role in supporting customers, processing orders accurately, and ensuring the smooth day-to-day operation of the sales function.This is a home-based position with occasional travel (approximately four times per year) to attend team meetings at either the Chester or Gateshead office.Key ResponsibilitiesOrder ProcessingProcess customer purchase orders accurately and efficiently.Enter and maintain sales orders using the IBM AS400 system.Check pricing, product availability, delivery details and order accuracy.Liaise with production, planning and logistics teams to ensure orders are delivered on time.Customer ServiceHandle incoming customer enquiries via telephone and email.Provide delivery updates and estimated delivery times.Build and maintain strong relationships with customers.Deliver a professional and responsive customer experience at all times.Complaint ResolutionManage customer queries and complaints in a professional manner.Investigate issues relating to ..... full job details .....