HR Manager

We are partnering with a dynamic and growing organisation within the insurance sector to recruit an experienced HR Manager. This is an exciting opportunity to play a key role within a collaborative HR function supporting a multi-brand, multi-site business across the UK and Ireland.

Our client operates across several established and recently acquired brands, with a strong presence in Romford (c.200 employees), alongside additional sites in Cardiff, Southend, and Ireland. The business is currently undergoing significant transformation, growth, and investment in its people function, making this a pivotal hire.
This role will be based in Romford, acting as a key link between the Head of HR and the wider HR team, ensuring the effective delivery of HR operations while supporting ongoing strategic change.

As HR Manager, you will take ownership of day-to-day HR operations across multiple sites, while also contributing to key transformation and improvement projects. Responsibilities will include:

• Overseeing consistent delivery of HR operations across all locations
• Acting as a trusted advisor to managers on employee relations and people matters
• Proactively identifying risks and resolving issues before escalation
• Supporting organisational change initiatives, including restructures and changes to terms & conditions
• Leading on policy updates and implementation of new people strategies
• Supporting the selection and implementation of a new HRIS system
• Driving improvements in employee engagement and culture initiatives
• Providing guidance and support to a collaborative HR team across sites

This role will require a strong onsite presence initially to build relationships and understanding, moving to a hybrid model (3 days onsite, 2 remote).

We are looking for a hands-on, commercially aware HR professional who thrives in a fast-paced environment:

• Proven experience in an HR Manager or senior HR generalist role
• Experience within multi-site environments
• Background in contact centre and/or regulated industries highly desirable
• Strong operational HR experience combined with exposure to change and transformation projects
• Confident handling complex employee relations and organisational change
• Collaborative, team-oriented approach with the ability to influence stakeholders at all levels
• Proactive mindset with a focus on continuous improvement

You will join a close-knit, collaborative HR team working across multiple locations. The organisation is investing heavily in its HR function, with a focus on:

• Enhancing HR systems and infrastructure
• Strengthening operational consistency across sites
• Driving engagement and culture initiatives
• Supporting ongoing growth and integration across the business

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we''re happy to discuss flexible working options.

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