Housing Support Officer

Housing Support Officer A local authority is looking for an experienced Housing Management Support Officer to provide frontline customer service and administrative support to the Housing Management team.The successful candidate will act as the first point of contact for tenants and their representatives, dealing with a wide range of housing management enquiries and tenancy-related matters. Key ResponsibilitiesProvide administrative support to the Housing Management teamDeal with daily enquiries from tenants and customers regarding housing management issuesSupport Housing Officers with tenancy matters including anti-social behaviour, breaches of tenancy, and rent arrearsManage Right to Buy and Mutual Exchange cases, including carrying out property inspections where requiredMaintain accurate records and ensure excellent customer service standards are deliveredWork collaboratively with colleagues and contribute to service improvementsRequirementsPrevious experience in administration and customer serviceStrong communication and organisational skillsAbility to manage sensitive situations professionally and confidentlyExperience working in housing, tenancy services, or a local authority setting is desirableFull UK driving licence and access to a vehicle insured for business use is essentialThis role is primarily office-based at Whitwick Business Centre, with occasional site visits required. ..... full job details .....