Housing Support Business Lead - Exec

Position: Housing Support Business Lead - Exec Location: SL1 2EJ, Remote Start Date: ASAP Contract Duration: 3+ Months Working Hours: 7.5 hours per week Pay Rate: PAYE: £481.52 per day Job Reference: OR(phone number removed) Job Responsibilities Support and maintain the Council''s Housing Applications, including the NEC Integrated Housing Management System. Manage incidents, problems, changes, and releases to ensure system availability and performance. Monitor application performance and resolve technical issues within agreed service levels. Coordinate system testing, upgrades, deployments, and enhancements. Maintain data integrity, governance, and compliance with data protection requirements. Produce and maintain system documentation, procedures, and support materials. Support business change initiatives and identify opportunities for service improvement. Deliver user support, training, and knowledge transfer where required. Maintain business continuity, backup, and disaster recovery arrangements. Liaise with Housing Services, Digital teams, suppliers, and third-party vendors. Provide technical advice, reports, and recommendations to stakeholders. Ensure effective operational support and continuous improvement of Housing systems. Person Specification Essential Criteria Experience supporting NEC Housing applications or similar housing management systems. Strong background in ICT, Digital Services, or Technology Operations. Knowledge of IT ..... full job details .....