Housing Resolution Officer

Our Public Sector client is looking for a Housing Resolution Officers on a 3 month initial contract. We are looking for applicants who have a strong Housing background. The core responsibilities of this role will include: We are an inbound Customer Service call centre dealing with all types of enquiries from members of the public. It is a very fast paced office, so we expect our staff to promote a positive attitude. Experience dealing working in a call centre. The ability to work to performance and quality standards always delivering excellent customer service. Candidates will have strong customer service skills and experience in working with Housing Repairs. Knowledge of Northgate Housing system is preferred but not essential or a have used a housing system. Flexible working from home and office on a rota basis. Candidates will attend a 2 week training course both classroom and shadowing in the office and home. The ideal candidate will be experienced in a Housing Resolution Officer role. You will have experience dealing with service users and also experience working with a number of other organisations including voluntary sector. You will have excellent communication and customer service skill as well as the ability to work under pressure. This is a fantastic opportunity to join an established organisation on a long term contract 17.54 per hour PAYE + holiday pay 22.01 per hour on a Umbrella basis. ..... full job details .....