Housing Options Triage Officer

Housing Options Triage Officer

Braintree | Hybrid Working
Rate: £30.00 per hour (Umbrella)
IR35 Status: Inside IR35
Initial Contract Length: 3 Months
Extension Potential: Possible
Start Date: ASAP

Role Summary

We are currently recruiting for an experienced Housing Options Triage Officer to join a busy Housing Team within a Local Authority on a temporary basis. This role will play a key part in delivering proactive housing advice and homelessness prevention support to residents, ensuring services are delivered in line with current legislation and housing guidance.

You will initially be required to work full time in the office during training, with hybrid working available thereafter (3 days per week in the office).

What You Will Do as a Housing Options Triage Officer

·Act as the first point of contact for all new housing enquiries into the service
·Conduct initial assessments to identify homelessness risks and housing needs
·Provide early intervention and prevention advice to households at risk of homelessness
·Manage triage casework and coordinate responses to housing-related queries via phone and email
·Deliver verbal and written advice on a wide range of housing matters, including homelessness, tenancy issues, domestic abuse, and housing options
·Support residents in accessing services that help them secure or sustain accommodation
·Work closely with colleagues and external partners to provide effective customer support

What You Will Need as a Housing Options Triage Officer

·Recent experience working in a similar Housing Options, Homelessness, or Triage role
·Strong interpersonal and communication skills with a non-judgemental approach
·Ability to investigate cases thoroughly and make informed decisions
·Good understanding of housing legislation and homelessness prevention practices
·Full UK driving licence and access to a vehicle

What''s on Offer

·Competitive hourly rate up to £30.00 per hour (Umbrella)
·Hybrid working arrangements following initial training period
·Opportunity to work within a supportive Local Authority team
·Immediate start available
·Potential contract extension opportunities

If you are an experienced Housing professional looking for your next interim opportunity, please apply today or contact us for more information about this Housing Options Triage Officer role.