Housing Officer

Housing OfficerLocation: Dudley, West Midlands (Hybrid) Contract: Interim, 3-6 Months Hours: Full-Time, Monday to Friday Salary: 25.71 - 28.95Sellick Partnership is partnering with a local authority in the West Midlands to recruit to an experienced Housing Management professional to join a well-established housing organisation on an interim basis for an initial 3-6 month period.This is a varied role focused on resident engagement, service improvement, customer satisfaction, stakeholder management and housing service delivery. You will play a key role in ensuring residents have a strong voice in shaping services while supporting the organisation''s commitment to delivering excellent customer outcomes. Key Responsibilities of the Housing Officer includes:Leading on tenancy related issuesMeeting with residents and discussing local issuesRepresenting the organisation at meetings and forums as an ambadassorDelivering resident engagement and tenant participation activitiesBuild strong relationships with tenants, residents, community groups and partnership organisationsAnalysing resident feedbackCoordinating customer forums, resident panels and consultation events, encouraging greater involvement and improving customer satisfactionSupporting the management and resolution of customer complaints, ensuring positive outcomes Producing reports for the management teamsEssential experience of the Housing Officer includes: Great Housing knowledgeStrong complaint handling, customer service ..... full job details .....