Housing Officer

Your new company
A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents.

Your new role
As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include:

• Managing communal and external areas to ensure high standards of cleanliness, safety and presentation.
• Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives.
• Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns.
• Carrying out estate inspections and ensuring compliance with health and safety requirements.
• Managing fire safety actions and supporting wider building safety programmes.
• Liaising with local authorities, police, contractors and other stakeholders to resolve community issues.
• Building positive relationships with residents and supporting tenancy sustainment.

What you''ll need to succeed

• Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role.
• Strong understanding of estate management, health and safety, and neighbourhood services.
• Experience of tenant liaison & customer service.
• Experience managing contractors and monitoring service delivery standards.
• Ability to investigate and resolve complex tenancy and environmental issues.
• Excellent communication and stakeholder management skills.
• A proactive approach with the ability to manage a busy and varied caseload.
• Full UK driving licence and access to a vehicle.

What you''ll get in return

• Competitive hourly rate of -23 - -27 per hour (dependent on experience).
• Mileage payments.
• Minimum 2-month temporary contract with the potential for extension.
• Hybrid working arrangement with a mix of working in office, site visits and home working.
• Opportunity to work with a highly regarded housing provider and make a real impact within local communities.
• Weekly pay through Hays Recruitment.
• Dedicated consultant support throughout your assignment.

What you need to do now
If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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