Housing Officer

Housing OfficerLocation: Central London, no driving licence required Job Type: Full-time, PermanentSalary: 39- 41,500k depending on experience - Our client a small housing provider in Central London are seeking a dedicated Housing Officer to join their Operations team. This role involves overseeing a patch of approximately 260 mixed tenure properties in Central London. The ideal candidate will be experienced in housing management, including estate inspections, Lettings, Voids, and low level ASB, and will possess a strong commitment to providing outstanding customer service.Day-to-Day of the Role:Oversee and manage a patch of mixed tenure properties, ensuring they are well-maintained and safe.Proactively communicate with residents through various channels including phone, email, and notice boards.Handle all housing-related matters such as tenancy, lettings, and ASB, collaborating with the dedicated income officer as needed.Conduct monthly block inspections and hold regular or as-needed residents'' meetings to address any concerns or updates.Required Skills and Qualifications:Minimum of 3 years'' experience in delivering housing management services.Strong experience in managing ASB escalations.Excellent communication skills, both written and verbal, with the ability to engage empathetically with residents.Proficient in MS Office (Excel, Word, PowerPoint) and capable of using complex databases and systems like CRM Dynamics.Resilient, with the ability to work under pressure and ..... full job details .....