Housing Officer

An opportunity has arisen for an experienced Housing Officer to join a well-established housing association in Coventry on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement.

You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch.

Key Responsibilities of the-Housing Officer:

• Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution
• Conduct estate visits, home visits, interviews, and community-based investigations
• Gather evidence and build case files to support appropriate case progression and outcomes
• Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively
• Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation
• Provide proactive housing management support across designated neighbourhood areas
• Maintain accurate and detailed case records using housing management and CRM systems
• Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies
• Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement
• Identify safeguarding and risk concerns, making appropriate referrals in line with procedures
• Complete timely case updates, reports, and administrative tasks between field visits

• Experienced Housing or ASB Officer with strong frontline case management experience
• Confident managing complex ASB cases from investigation through to resolution
• Skilled in evidence gathering, case building, and enforcement processes
• Comfortable working independently across a community-based patch
• Strong communication skills with the ability to engage effectively with residents and partner agencies
• Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms
• Highly organised with strong prioritisation and time management skills
• Full UK driving licence and willingness to travel across Leicester and surrounding areas

• Full time Mon - Fri
• Hybrid and flexible working
• Contract with immediate start
• Opportunity to gain experience with a reputable housing association