Housing Officer

An opportunity has arisen for an experienced Housing Officer to join a well-established housing association in Coventry on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement.You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch.Key Responsibilities of the Housing Officer:Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolutionConduct estate visits, home visits, interviews, and community-based investigationsGather evidence and build case files to support appropriate case progression and outcomesWork closely with tenants, complainants, and alleged perpetrators to resolve disputes effectivelyTake proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalationProvide proactive housing management support across designated neighbourhood areasMaintain accurate and detailed case records using housing management and CRM systemsLiaise with key partners including Police, PCSOs, safeguarding teams, and local agenciesSupport tenancy sustainment by addressing nuisance behaviour and promoting positive engagementIdentify ..... full job details .....