Housing Officer

Housing OfficerRole Overview As the face of the organisation, you will independently manage a diverse portfolio of residential and mixed-tenure properties, delivering an exceptional end-to-end customer experience across your patch. You will play a key role in enhancing customer safety, well-being and satisfaction, ensuring regulatory compliance and supporting vibrant, sustainable communities.From estate inspections and building safety to tenancy management and addressing anti-social behaviour, this is a varied, customer-facing role where no two days are the same.Key ResponsibilitiesCustomer Engagement and ExperienceLead the end-to-end customer journey, including new tenancy visits, annual visits, and end-of-tenancy inspections.Act as a single point of contact outside the customer care hub.Build strong customer relationships through proactive communication and responsive service.Support Tenant and Resident Association (TRA) and engagement events.Maintain accurate records and use systems to monitor performance and drive service improvement.Tenancy ManagementManage legal and regulatory tenancy requirements, including tenancy changes, succession, abandonment, notices (e.g. TORTs), enforcement, court work and evictions.Address anti-social behaviour, hate incidents, disputes, fraud, safeguarding concerns and complaints.Liaise with internal and external partners to resolve issues and sustain tenancies.Property and Estate ManagementConduct estate, scheme and property inspections to ..... full job details .....