Housing Officer Homeownership

Housing Officer HomeownershipLocation: Bedfordshire / Oxfordshire / Cambridgeshire CorridorContract: Full Time PermanentSalary: up to 35,500 including car allowance Are you passionate about delivering outstanding customer service and making a positive difference in people''s lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey. What You''ll Be Doing Manage a portfolio of homeownership cases and act as the primary contact for customers. Provide advice and support on leasehold, freehold and shared ownership matters. Maximise income collection through effective management of service charge, ground rent and shared ownership arrears. Respond to customer enquiries and complaints in a timely, professional and fair manner. Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services. Identify vulnerable customers and make referrals to specialist support services where appropriate. Support legal action, mediation, court and tribunal processes when required. Carry out estate visits and support customer engagement activities. Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken. Contribute to ..... full job details .....