Housing Officer

Your new companyYou will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities.Your new roleAs a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes.What you''ll need to succeedTo excel in this Housing Officer role, you will bring:Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding casesStrong ability to manage complex and high-volume caseloads effectivelyExcellent communication and interpersonal skills, with the ability to influence positive outcomesExperience of working with vulnerable customers and handling challenging situations with empathyStrong organisational and record-keeping skillsA full driving licence and willingness to travel across a housing patchDesirable:Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processesWhat you''ll get in returnA rewarding role with real ..... full job details .....