Housing Officer

Job Title: Housing Officer (Permanent, Full-Time)

Location: Kent
Salary: -35,000 per annum (plus -1,800 car allowance)

About the Role:

We are seeking a dedicated and empathetic Housing Officer to join a dynamic team in Kent. This is a permanent, full-time role focused on delivering excellent housing management services to residents in the Swale and Medway areas, with potential support required across Kent and Essex.

As a Housing Officer, you will be at the forefront of addressing complex housing issues, ensuring residents'' wellbeing, welfare, and health and safety are prioritised. You will provide proactive, courteous, and efficient support, resolving issues in a safe and effective manner.

Key Responsibilities:

• Deliver a high-quality housing management service, working within legal and regulatory frameworks and collaborating with multi-agency partners.
• Support residents in settling into their new homes and conduct regular proactive visits to ensure tenancy conditions are met and properties are well-maintained.
• Perform welfare checks, make safeguarding referrals, and update cases in partnership with external agencies.
• Proactively manage resident expectations to foster successful tenancies and positive relationships with the landlord.
• Handle complex cases, including pre-void inspections, viewings, and ensuring vacant homes are turned around within agreed KPIs.
• Assist in managing anti-social behaviour (ASB) cases and lead on resolving nuisance issues, such as neighbour disputes, through mediation and non-legal interventions.

Requirements:

• Experience in a housing management environment, including handling nuisance, harassment, and tenancy enforcement cases.
• Strong knowledge of relevant housing legislation.
• Proven ability to follow processes, use initiative, and deliver excellent customer service.
• Professional curiosity to identify and support residents with complex needs.
• Ability to meet targets, prioritise workloads, and work under pressure with resilience.
• Excellent communication skills, both written and verbal, across various channels.
• Effective team player with strong negotiation and influencing skills.
• Ability to work remotely and travel efficiently; a valid driving licence and access to a vehicle are essential.

If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.