IMH Recruitment is seeking an experienced-Housing Options Officer-to join a dynamic team in Oxford, OX1. You will provide advice, support, and practical solutions to customers in housing need, including managing homelessness and prevention cases.
Duties:
- Manage a personal caseload of homelessness and prevention cases.
- Assess applications and determine statutory duties under relevant housing legislation.
- Work proactively to prevent homelessness through advice, advocacy, and referrals.
- Liaise with internal teams, partner agencies, and clients to ensure early intervention.
- Conduct outreach visits, attend multi-agency meetings, and provide out-of-hours support as needed.
- Maintain accurate case records, reports, and use IT systems effectively.
- Support and train staff within partner agencies on homelessness prevention.
Requirements:
- Experience in housing or a customer-focused frontline role.
- Strong knowledge of homelessness and housing legislation.
- Ability to manage complex cases, make independent decisions, and remain calm under pressure.
- Competent in IT systems, including Outlook, Word, Excel, and housing management software.
- GCSEs in English and Maths (Grade C or above) or equivalent.
- Housing-related qualification desirable.
- A clean, Standard DBS is required for the role.
Hours & Pay:
- Monday - Friday: (Working hours to be confirmed at interview stage)
- -19.70 Per Hour
- Weekly pay!
Interested? Send your up-to-date CV today! For more information, call-(phone number removed)!