Housing Officer

About the JobTo provide a customer focused, proactive and high-quality Tenancy management service to the organisations affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Key Responsibilities include:Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum.Conducting viewings with prospective tenantEnsure all paperwork and compliance documents in place for new tenancies.Ensure high retention of tenanciesResponsible for managing rent increases and renewals to maximise the income of the portfolio Actively work with residents to manage their rent accounts and maximise income. Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. Build effective relationships with residents, increasing resident satisfaction and quality of life.Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt.Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained Previous Experience and Skills Required:Experience of Housing management system Excellent knowledge of housing regulation and an understanding of best practice and industry ..... full job details .....