Housing Officer

We are currently recruiting for a Housing Officer to join a busy and supportive housing team. This is a fantastic opportunity for someone with a passion for delivering high-quality housing management services and making a real difference in local communities.
You will be responsible for managing a patch of properties, ensuring tenancies are sustained, and delivering excellent customer service to residents.
Key Responsibilities

• Manage a portfolio of residential properties within a defined patch
• Act as the main point of contact for tenants, providing advice and support
• Handle tenancy management issues including sign-ups, renewals, and terminations
• Manage rent arrears and support income recovery
• Investigate and resolve anti-social behaviour (ASB) cases
• Conduct property visits and estate inspections
• Work closely with internal teams and external agencies
• Ensure compliance with housing policies and relevant legislation

• Previous experience in a Housing Officer or similar role
• Strong knowledge of tenancy management, ASB, and rent arrears
• Excellent communication and interpersonal skills
• Ability to manage a varied workload and prioritise effectively
• Experience working with housing management systems
• Full UK driving licence (desirable depending on role)