Hotel Duty Manager

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location: On site at a Crisis hotel in East London (exact locations to be provided on successful appointment) Contract type: Locum Salary: £20 per hour and £30 per hour on Bank Holidays - 25, 28 Dec and 1 Jan Start date: Shifts between 21 Dec and 12 Jan. Must be available for an induction day w/c 14 Dec, which will include a site visit. Hours: Shifts are inclusive of an unpaid 30-minute break and staff will work either a morning, afternoon or night shift pattern. Morning shift: 09:00 - 16:00, Afternoon shift: 15:00 - 22:00, Night shift: 22:30 - 08:30 Applications close at 9am on Friday 13 November. We reserve the right to close applications early in the roles are filled. About the role The Crisis at Christmas hotels are open from 21st December 2026 - 12th January 2027, providing accommodation, food, warmth and vital services for rough sleepers over the Christmas period. The aim is to provide positive outcomes and move-on options for guests. Each guest is assigned a dedicated caseworker who will work with them on a move-on plan and support them to engage with other relevant services. Part of the Duty Manager role, with support from Crisis, is to manage the safety of guests and volunteers in the hotel environment whilst ensuring that everyone has a positive experience. You will ..... full job details .....