Hospitality Team Leader - High Line

Are you the calm, confident presence that keeps the team on track and the energy high? Do you thrive in fast-paced environments and know how to bring people together to deliver great results? We''re looking for a Hospitality Team Leader to support our Highline operations and guide the team when management isn''t on site. You''ll help run shifts smoothly, set the tone for service, and keep exceptional standards.

Key skills and responsibilities include:Confidently overseeing the hospitality team in the absence of management.Skilled in guiding and supporting teams with composure and focus.Self-motivated, driven and ready to take ownership.Experience managing teams in busy bar environments (cocktail and free pouring knowledge a plus).Experienced in delivering excellent guest service.Comfortable with cashing up, closing duties and shift running (training provided).A steady presence who brings structure, positivity and momentum to every shift.In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below.Online Discount portalA range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.Life CoverNumerous discounts across Resorts World Birmingham and the NEC CampusDiscounts across the wider Genting UK brandDiscounted on-site gym membershipDiscounted bus and rail passes with National ExpressPensionUniform providedEmployee Assistance ProgrammeFree on-site parkingStaff discount at Genting Hotel, Santai Spa, Sky Bar and Restaurant, World Bar, Sports Bar, Vortex.As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.*subject to eligibilityResorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar and Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact ..... full job details .....