Hospitality Manager

Hospitality Manager (Care Home)Swaffham, Norfolk 32,000 per annum (DOE)Full time, Permanent About the Role As Hospitality Manager, you will lead the delivery of an outstanding resident experience across all hospitality services within the home. This is a varied, hands-on role overseeing food service, activities, housekeeping, maintenance, and overall customer experience. You will play a key role in creating a warm, welcoming environment for residents, visitors, and staff, ensuring the highest standards of service, engagement, and wellbeing are maintained throughout the home. Key ResponsibilitiesCreate a caring and welcoming service experience centred on compassion, empathy, and respect.Lead and motivate hospitality teams to deliver exceptional resident experiences.Oversee food service operations, working closely with the chef to ensure high-quality meals are delivered efficiently.Develop and support engaging activities and lifestyle programmes that promote wellbeing and social interaction.Maintain excellent housekeeping standards and a positive first impression throughout the home.Coordinate maintenance activities to ensure the environment remains safe, comfortable, and well-presented.Manage hospitality budgets, balancing service quality with effective cost control.Build strong relationships with residents, families, colleagues, and external stakeholders.Ensure teams are appropriately trained, supported, and equipped to perform their roles effectively.Maintain compliance ..... full job details .....