Hospitality Manager

Hospitality Manager (Care Home)
Swaffham, Norfolk
-32,000 per annum (DOE)
Full time, Permanent-

About the Role As Hospitality Manager, you will lead the delivery of an outstanding resident experience across all hospitality services within the home. This is a varied, hands-on role overseeing food service, activities, housekeeping, maintenance, and overall customer experience.

You will play a key role in creating a warm, welcoming environment for residents, visitors, and staff, ensuring the highest standards of service, engagement, and wellbeing are maintained throughout the home.

Key Responsibilities

• Create a caring and welcoming service experience centred on compassion, empathy, and respect.
• Lead and motivate hospitality teams to deliver exceptional resident experiences.
• Oversee food service operations, working closely with the chef to ensure high-quality meals are delivered efficiently.
• Develop and support engaging activities and lifestyle programmes that promote wellbeing and social interaction.
• Maintain excellent housekeeping standards and a positive first impression throughout the home.
• Coordinate maintenance activities to ensure the environment remains safe, comfortable, and well-presented.
• Manage hospitality budgets, balancing service quality with effective cost control.
• Build strong relationships with residents, families, colleagues, and external stakeholders.
• Ensure teams are appropriately trained, supported, and equipped to perform their roles effectively.
• Maintain compliance with health and safety legislation, employment regulations, and company policies.

• Previous hospitality management experience, ideally within a care home, hotel, or similar customer-focused environment.
• Excellent leadership, communication, and people management skills.
• A genuine passion for delivering exceptional customer service and resident wellbeing.
• Strong organisational and time management abilities.
• Experience managing operational standards, budgets, and staff performance.
• Knowledge of health and safety and employment legislation.

• Comprehensive induction and training programme.
• Career development and progression opportunities.
• Employee Assistance Programme.
• Blue Light Card reimbursement.
• Loyalty holiday scheme, with the opportunity to earn additional annual leave based on length of service.
• Paid DBS check.

• Hospitality Managers
• Hotel Operations Managers
• Guest Experience Managers
• Front of House Managers
• Catering & Hospitality Managers
• Deputy Care Home Managers with hospitality leadership experience