Homelessness Complaints and Enquires Officer

Good Afternoon, I am currently representing Westminster Council, who are offering an initial temporary contract for a period of 3- 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Homelessness Complaints and Enquires Officer this role will be: SW1E6QP Hybrid The right candidate will: Manage and respond to complaints and enquiries relating to homelessness services Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact Accurately record all case activity and outcomes within case management systems and relevant spreadsheets We require the following: Proven experience in complaint handling (mandatory) Experience handling complaints relating to homelessness services (mandatory) Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send ..... full job details .....