Homelessness Complaints and Enquiries Officer

Spencer Clarke Group are seeking a Homelessness Complaints and Enquiries Officer for a Local Authority Client in Southwest London.

In this role, you will manage and respond to complex homelessness-related complaints and enquiries, ensuring timely, legally compliant, and customer-focused outcomes.

Duties:

• Investigate and respond to homelessness-related complaints and enquiries in line with legislation and council policy
• Manage a caseload covering statutory decisions, housing register applications, and temporary accommodation
• Liaise with residents, internal teams, and external partners to gather evidence and resolve cases
• Maintain accurate case records and produce clear, professional written responses

Qualifications and Experience:

The successful candidate will have the following skills / experience:

• Proven experience handling complaints, including complex and high-risk cases
• Direct experience working with homelessness services and statutory decision-making
• Experience managing cases involving housing register applications and temporary accommodation
• Experience using case management systems within a local authority or similar environment

What''s on offer:

Salary: -30ph

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 3-6 months minimum

Hours: Monday to Friday, 36 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on (phone number removed).

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