Highways Engagement Officer

Highways Engagement Officer We are looking for an experienced Highways Engagement Officer to support a busy programme of priority highways projects. This is a public-facing role focused on stakeholder and community engagement, helping to ensure residents, businesses and local organisations are kept informed and have opportunities to provide feedback. You will work across multiple schemes, coordinating engagement activity, managing stakeholder enquiries and supporting in-person events such as drop-ins, exhibitions, workshops, meetings and site visits. Key ResponsibilitiesDevelop and maintain stakeholder maps, contact records and engagement plans.Coordinate engagement activity across several highways projects and ensure key deadlines are met.Manage and respond to enquiries from residents, businesses, community groups, Members and other stakeholders.Organise and support public-facing engagement events, including drop-ins, workshops, exhibitions and meetings.Coordinate engagement materials such as letters, leaflets, posters, surveys and accessible or translated information.Record and analyse feedback, identifying key themes, concerns and emerging issues.Produce clear engagement reports, summaries, briefings and project updates.Work closely with Highways, Communications and Engagement teams and other internal services.Ensure engagement is inclusive, accessible and compliant with data protection requirements.Escalate sensitive or complex issues appropriately and maintain accurate ..... full job details .....