Helpline Advisor

Role: Helpline AdvisorBased: SouthallRate: £15.50ph PAYE or £20ph umbStart Date: 1st April 2026Duration: Temporary for 4-6 weeks while recruitingHours: Full-time 35 hours per week Monday Friday on-siteOur client is looking for a Helpline Advisor to provide high-quality helpline advice, information, practical support, and advocacy in relation to violence against women and girls (VAWG) experienced by Black and minoritised women and girls.To work alongside the Helpline Coordinator and volunteers to ensure the service is trauma-informed, safe, and effective.Synopsis of duties:Support service users affected by VAWG through the helpline, ensuring trauma-informed and high-quality supportCarry out needs and risk assessments and ensure appropriate referrals and signpostingRespond to calls and email enquiries professionally, promptly, and effectivelyMaintain accurate and timely records on the case management systemSupport compliance with internal and external reporting requirementsProvide accurate information and data for reports and monitoring purposesWork collaboratively with other teams to ensure joined-up support for service usersBuild and maintain effective relationships with external partners and stakeholdersRefer service users to appropriate external services and monitor outcomesParticipate in training and continuous professional developmentEnsure advice and support are inclusive and non-discriminatoryEssential Requirements:Experience working with victim-survivors of domestic ..... full job details .....