Domestic Abuse Helpline Advisor

Role: Domestic Abuse Helpline Advisor (DAHA)Based: RemoteRate: £14 PAYE / £18 umbStart Date: ASAPDuration: Temporary until the end of June 2026Hours: Full-time 37.5hrs to cover 8 am to 8 pm weekdays, 8 am to 1 pm weekends and bank holidays. You will work on a shift rota-based system.Our client, a national Domestic Abuse charity, is looking for several Helpline Advisors to join their team to provide an advice, assessment and referral service to survivors of domestic abuse and to perpetrators seeking support for their behaviour, so adults and children affected by domestic abuse can access the right support services for them.Synopsis of duties:Provide a high-quality frontline service to all survivors of domestic abuse. To undertake comprehensive assessments of the risk to, and vulnerability of, those experiencing domestic abuse, ensuring that they are referred to appropriate services.Provide a high-quality, non-judgemental, frontline service to perpetrators of domestic abuse seeking support for their behaviour. To undertake comprehensive assessments, ensuring they are referred to appropriate services.Liaise with partner agencies, including referrals to MARAC (Multi-Agency Risk Assessment Conference), Children s Social Care and Adult Community Services.Understand the role of all relevant statutory and non-statutory services available to domestic abuse victims and how to access them.Provide advocacy, emotional and practical support and information to victims in relation to legal ..... full job details .....