Helpline Advisor

Role:              Helpline Advisor

Based:           Southall

Rate:              £15.50ph PAYE or £20ph umb

Start Date:     1st April 2026

Duration:       Temporary for 4-6 weeks while recruiting

Hours:           Full-time 35 hours per week Monday – Friday on-site

Our client is looking for a Helpline Advisor to provide high-quality helpline advice, information, practical support, and advocacy in relation to violence against women and girls (VAWG) experienced by Black and minoritised women and girls.

To work alongside the Helpline Coordinator and volunteers to ensure the service is trauma-informed, safe, and effective.

Synopsis of duties:

• Support service users affected by VAWG through the helpline, ensuring trauma-informed and high-quality support
• Carry out needs and risk assessments and ensure appropriate referrals and signposting
• Respond to calls and email enquiries professionally, promptly, and effectively
• Maintain accurate and timely records on the case management system
• Support compliance with internal and external reporting requirements
• Provide accurate information and data for reports and monitoring purposes
• Work collaboratively with other teams to ensure joined-up support for service users
• Build and maintain effective relationships with external partners and stakeholders
• Refer service users to appropriate external services and monitor outcomes
• Participate in training and continuous professional development
• Ensure advice and support are inclusive and non-discriminatory

Essential Requirements:

• Experience working with victim-survivors of domestic abuse and VAWG
• Experience providing advice, advocacy, or casework to Black, minoritised, and migrant women across multiple channels in a fast-paced environment
• Experience in building and maintaining partnerships with other agencies.
• DBS dated within the last 12 months or on the update service
• Fluent in Urdu, Hindi, or Punjabi
• Immediately available

Supporting Futures Consulting acts as both an employer and an agency.