Helpdesk Team Leader (Facilities Management)

FM Team Leader (Operations) - Helpdesk Salford Temp-to-Perm 30,000 - 32,000 (depending on experience) Monday - Friday 40 hours per weekWe''re recruiting on behalf of a well-established FM organisation for an experienced Team Leader (Operations) to support the day-to-day running of a fast-paced Command / Service Centre environment.This is a hands-on leadership role focused on people management, performance, coaching, quality, and process improvement. You''ll oversee a team of administrators and schedulers, ensuring policies and procedures are followed and that contractual KPIs and internal targets are consistently achieved.The RoleAs Team Leader, you''ll be responsible for the daily functional management of the Command Centre, ensuring service is delivered efficiently and to a high standard. You''ll proactively engage, motivate, coach and develop your team, acting as the first point of escalation for operational queries and issues.Key ResponsibilitiesAct as the initial point of escalation for Command Centre OperatorsMonitor and manage workloads, ensuring tasks are delivered within required timescalesConduct monthly 1:1s and quarterly performance reviews, documenting actions and development plansMaintain training documentation and complete training needs analysis to support individual and business requirementsIdentify service needs, process improvements, opportunities and weaknesses, acting as a key customer/staff interfaceSupport rollout of agreed processes and implement ..... full job details .....