Sales Team Leader

Sales Team Leader / Trainer

LOCATION - Stockport (Head office)

HOURS - Mon to Thurs 9am - 5:30pm Friday 9am - 5:00pm NO WEEKENDS

SALARY - OTE 40K+

If you have experience in Sales negotiation and experience in leading teams then this role is for you. 

Key Responsibilities

• Lead, coach, and motivate specific members of our sales team, to achieve individual and team performance targets.
• Conduct regular call listening sessions and provide structured feedback to improve communication, negotiation, and sales skills.
• Monitor call volumes and incoming call traffic, ensuring are being productive during their working day.
• Review and analyse performance metrics, ensuring KPIs and service levels are consistently met.
• Verify conversations are reflected within our CRM.
• Deliver ongoing, coaching, and performance reviews to support team development.
• Identify areas for improvement and implement action plans to enhance customer experience and conversion rates.
• Ensure compliance with company policies, industry regulations, and data protection standards.
• Prepare reports and updates for senior management on team performance, call activity, trends, and development needs.
• Support onboarding, and training of new staff members as required.

 
Skills & Experience Required

• A background in performance management, coaching, and staff development.
• Proven experience in a call centre management or team leadership role, ideally within the property, sales, or financial services sector.
• Excellent communication, motivational, and interpersonal skills. Strong planning and organisational skills with detailed day to day resource planning for the team.
• Analytical mindset with the ability to interpret performance data and act decisively.
• Ensure the team''s calls and back office processes are handled to the required qualities, by analysing calls and providing ongoing feedback.
• Regularly reviews in monitoring live call statistics to ensure that service levels are achieved on a consistent basis and delivery of the customer experience.
• Achieve targets relating to queue management, lead qualification, lead conversion and the Estates sales performance.
• Excellent verbal and written communication skills with a proven ability to listen, understand and inspire.
• Proven ability to build, develop and maintain good relationships delivering best in class customer service to both external and internal stakeholders.
• Full UK clean driving licence with a car/access to a car for business use is essential driving licence and willingness to travel if required to our branch locations

 
What''s on offer:
A competitive salary, OTE £40k+ based on experienced and knowledge
Mon to Thurs 9am - 5:30pm Friday 9am - 5:00pm 
Staff discounts on our services
Company Pension after qualifying period
22 days holiday plus Bank Holidays.

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