Helpdesk Support Officer

Helpdesk Support Officer A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio. Key Responsibilities Manage and monitor facilities and maintenance requests through the CAFM (Civica) system Coordinate works with contractors and internal teams Prioritise and track jobs, ensuring service standards and response times are met Escalate delays, risks, and outstanding issues where required Raise purchase orders and support invoice processing and reconciliation Maintain accurate records and assist with reporting and data management Deliver a high standard of customer service to stakeholders, contractors, and service users Requirements Minimum 2 years'' experience in an administrative, helpdesk, or data entry role Strong IT skills and confidence working across multiple systems Excellent communication and customer service skills Ability to manage competing priorities and work effectively under pressure Strong attention to detail and organisational skills Desirable Experience within Facilities Management, Property Services, or a similar environment Knowledge of CAFM systems, ideally Civica Experience liaising with contractors and service providers This is an excellent opportunity for a proactive and organised ..... full job details .....