Commercial Waste Support Officer

Commercial Waste Support OfficerLocation: London (Office-based)Pay Rate: 19.98 PAYE per hour / circa 25.00 UmbrellaContract: 4 months (initially)Department: Environment Local AuthorityWe are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency.The RoleYou will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction.Key responsibilities include:Handling customer enquiries via telephone, email, and written correspondenceProviding administrative support including data entry, record keeping, and document managementLiaising with waste contractors regarding new, amended, and cancelled servicesMonitoring missed collections and service issues, ensuring timely resolutionManaging Waste Transfer Notes in line with legislative requirementsMaintaining sales trackers and supporting service reportingAssisting customers with account queries, payments, and direct debit setupSupporting basic debt recovery processes and maintaining accurate recordsEnsuring compliance with GDPR and internal data management policiesAbout YouPrevious experience in an administrative or business support roleStrong customer service and ..... full job details .....