Helpdesk Support

Jacob Grey have partnered with a long standing client to hire a new Helpdesk Support Administrator. This is a fantastic opportunity to develop a career in application support in an exciting, respected and growing company which truly puts its people first. Reporting to the help desk manager, your duties will include: Dealing with a wide range of external customer queries relating to our client''s bespoke CRM software package which includes 15 varied modules (full training is provided on these modules) Guiding customers through anything from simple, quickly resolvable queries to offering more complex advice and solutions relating to specific modules Dealing with both ''teething problems'' relating to new customers following implementation of the client''s software, as well as legacy customers seeking guidance on specific modules Escalating queries and matters to other teams (e.g. upgrades to existing software) Liaising with the other members of the help desk team to resolve higher level queries Assisting more junior members of the team where applicable Liaising with the sales department and field based training team where applicable Ad hoc duties as and when required On offer is a market leading salary and the opportunity to work for a genuinely good business which puts its people first. Over time, for the right person, there will be the opportunity to progress into a team leadership role and/or journey into other parts of the business depending on your skill set/ambitions. ..... full job details .....