Helpdesk Support

Jacob-Grey-have-partnered-with-a-long-standing-client-to-hire-a-new-Helpdesk-Support-Administrator.-This-is-a-fantastic-opportunity-to-develop-a-career-in-application-support-in-an-exciting,-respected-and-growing-company-which-truly-puts-its-people-first.

Reporting-to-the-help-desk-manager,-your-duties-will-include:

• Dealing-with-a-wide-range-of-external-customer-queries-relating-to-our-client''s-bespoke-CRM-software-package-which-includes-15-varied-modules-(full-training-is-provided-on-these-modules)
• Guiding-customers-through-anything-from-simple,-quickly-resolvable-queries-to-offering-more-complex-advice-and-solutions-relating-to-specific-modules
• Dealing-with-both-''teething-problems''-relating-to-new-customers-following-implementation-of-the-client''s-software,-as-well-as-legacy-customers-seeking-guidance-on-specific-modules
• Escalating-queries-and-matters-to-other-teams-(e.g.-upgrades-to-existing-software)
• Liaising-with-the-other-members-of-the-help-desk-team-to-resolve-higher-level-queries
• Assisting-more-junior-members-of-the-team-where-applicable
• Liaising-with-the-sales-department-and-field-based-training-team-where-applicable
• Ad-hoc-duties-as-and-when-required

On-offer-is-a-market-leading-salary-and-the-opportunity-to-work-for-a-genuinely-good-business-which-puts-its-people-first.-Over-time,-for-the-right-person,-there-will-be-the-opportunity-to-progress-into-a-team-leadership-role-and/or-journey-into-other-parts-of-the-business-depending-on-your-skill-set/ambitions.-You-will-also-be-rewarded-with-a-company-performance-related-bonus-scheme,-and-inclusion-in-the-companies-Group-Life-Insurance-after-the-first-year.

The-successful-candidate-will-ideally-have-2-years-application-support-experience.-But-our-client-is-open-to-individuals-with-customer-service-experience-or-exposure-to-a-similar-background.-You-will-also-have-the-ability-to-manage-a-wide-range-of-problems-in-a-logical-manner,-in-what-can-be-a-challenging-and-demanding-environment.-Above-all-you-must-be-hardworking,-upbeat/energetic,-and-possess-excellent-communication-skills.-Beneficial-experience-would-include-MS-Windows-Operating-Systems,-Linux-Operating-Systems,-Understanding-of-networking-and-TCP/IP-and-exposure-to-Financial/Accounting-Systems

Please-note-that-this-is-an-office-based-role-so-candidates-will-need-to-be-able-to-travel-to-Welwyn-Garden-City-on-a-daily-basis.

We-look-forward-to-receiving-your-application.