Helpdesk Support - 1st Line

IT Helpdesk Officer (3-Month Contract)

Bath | Hybrid Working | Immediate Start

Looking to kickstart your IT career with a leading global consultancy?

We''re recruiting for an IT Helpdesk Officer to join a busy Global IT team on an initial 3-month contract based in Bath. This is a fantastic opportunity to gain hands-on experience supporting thousands of users across an international business while developing your technical skills in a collaborative and supportive environment.

The Role

As part of the IT Helpdesk team, you''ll provide 1st Line technical support, helping to resolve a wide range of IT issues and ensuring users receive an excellent level of service. This is a varied role where you''ll gain exposure to enterprise technologies and build valuable experience within a fast-paced IT environment.

Key Responsibilities

• Provide 1st Line IT support via phone, email and remote support tools
• Log, prioritise and resolve helpdesk tickets within agreed SLAs
• Troubleshoot Microsoft 365, Windows and software-related issues
• Escalate more complex technical issues where required
• Deliver exceptional customer service to users across the business
• Support the day-to-day operation of the IT Helpdesk

About You

We''re looking for someone who is passionate about IT and enjoys solving problems.

You''ll ideally have:

• Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience)
• Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel)
• Excellent communication and interpersonal skills
• A proactive approach with a willingness to learn
• Strong troubleshooting and problem-solving abilities

Desirable Skills

• Active Directory or Exchange Online
• SharePoint or OneDrive
• ITIL awareness
• Microsoft 365 Defender exposure

What''s on Offer?

• Hybrid working (Bath office)
• Initial 3-month contract with an immediate start
• Opportunity to gain experience within a large global organisation
• Friendly, supportive IT team
• Exposure to enterprise technologies and large-scale IT operations

If you''re looking to develop your IT career in a professional, fast-paced environment, we''d love to hear from you.

Apply today for immediate consideration.