Helpdesk

Service Support and Help Desk OfficerLocation: Hybrid (Sheffield Centre + Remote)Contract: InterimHours: 37 hours per week, Monday-Friday, 9am-5pm (Flexible)Pay: £13.69 to £15 per hour PAYEJoin our client in their City Futures team as a Service Support and Help Desk Officer. This role is ideal for someone proactive and detail-oriented, ready to act as the first point of contact for property-related enquiries, supporting the management of commercial estates and surplus assets.Day-to-day of the role:Handle and respond to incoming enquiries via email, phone, and online systems.Act as the first point of contact for property and land-related queries.Triage and assess requests, extracting key information.Log, track, and allocate enquiries to the appropriate teams.Maintain accurate records across internal systems.Support the reduction of enquiry backlogs.Provide general coordination and administrative support.Required Skills and Qualifications:Strong organisational and coordination skills.Excellent attention to detail and accuracy.Ability to manage and prioritise a high volume of enquiries.Confident using IT systems and databases.Strong communication skills.Desirable:Experience in a help desk, service desk, or coordination role.Background in property, estates, or facilities management.Benefits:Hybrid working model with a minimum of 1 day per week in the Sheffield office.Option for additional office-based working if preferred.Full training and support provided.Opportunity to join a ..... full job details .....