Helpdesk Advisor

ROLE TITLE Helpline AdvisorReports to: Helpline SupervisorLOCATION Rotherham ROLE PURPOSE To have a customer-led'' approach and support project/regulatory KPI''s to ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLA''s.To effectively record and distribute information relating to accidents and incidents and provide updates as required.To respond and reactively react to requests and process work in line with SLA''s. ACCOUNTABILITIES As a key member of the client helpline, you will be responsible for delivering a best service that ensures customer and colleague requests are delivered and supports the delivery of agreed KPI''s. The scope of this role includes, but is not limited to, the duties described below:Responsible to the General Manager for the provision of administrative support and the investigation into customer enquiries.Prompt and accurate process of incidents ensuring that circulation SLA''s are met.Manages own workload and operates effectively and energetically as part of the wider team, contributing to the efficient resolution of all contacts whilst maintaining high levels of service to internal and external customers. Responsibilities Answer inbound telephone contacts promptly and professionally, delivering excellent customer service.Building rapport with clients and colleagues and promoting a professional image at all times in support of the companies and departmental values.Take personal ownership ..... full job details .....