Helpdesk Operative

Your new company We work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health and Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations. Your new role Support administration of service contracts and supplier accounts.Schedule and allocate engineers via the CAFM system.Monitor contract performance and identify improvements.Track SLA compliance for reactive and PPM tasks.Maintain statutory compliance records.Prepare and update contractual and compliance documents.Manage accurate records and document control.Log, prioritise, and assign helpdesk tickets.Provide first-line support for facilities queries.Generate and share performance and compliance reports.Coordinate with suppliers to resolve issues and escalate when needed.Maintain asset registers and update system data.Raise purchase orders and track deliveries.Assist with planning site visits, audits, and inspections.Ensure clear communication between helpdesk, engineers, and stakeholders.Contribute to service improvement and customer satisfaction initiatives.What you''ll need to succeed Previous experience ..... full job details .....