Helpdesk Operative

Key ResponsibilitiesHelpdeskManage and operate the Helpdesk for commercial and residential occupiers, logging, tracking, and resolving requests in line with SLAs.Act as first-line support, handling enquiries professionally, escalating issues where required.Maintain accurate customer and property data in line with GDPR requirements.Monitor Helpdesk performance, identifying trends and opportunities for service improvement.Prioritise requests with the customer service team to minimise disruption to occupiers.Provide clear, proactive updates to occupiers on request status, delays, and next steps.Build strong relationships with occupiers, understanding their needs across commercial and residential settings.Liaise with internal teams, managing agents, contractors, and suppliers to ensure timely and high-quality resolution.Contribute to continuous improvement of Helpdesk systems, processes, and customer experience.Business SupportManage and accurately document approved business orders.Support the Management Team with wellbeing and culture initiatives.About YouCommunication and interpersonal skills, with a customer-focused approach.Organisational, time-management, and problem-solving abilities.Ability to manage multiple priorities in a fast-paced environment with attention to detail.Confident handling customer queries, complaints, and disputes calmly and professionally.Proactive, adaptable, and eager to learn and develop.Comfortable working independently and collaboratively within a ..... full job details .....